Take the lead in handling stress - San Francisco Business Times:

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Pegine Echevarria is an authore and motivational speaker whossseminar “Play BIG to Reach Your teaches everyone from management to team members how to recognize and fix problemj behaviors so that everyone reaches their full potential while contributintg to the success of the Some of the familiar personality pitfalls she addresseas are the “me-focused” person, the victim, the the drama queen, and those with just plain old “Part of what happens is people joke Echevarria said. “They know theirf weaknesses, their bad behavior and they say, I’m such a drama queen,’ but they don’ do anything about it.
They don’t realizr the cost of that behavior ontheire success. You have to have a plan [to address and correcgt that behavior]. Too often people don’t have a plan of actiohn or they are not consistent in going afte rthat plan.” The plan should include little things like just beinyg grateful — things reallty can get worse — investintg in one’s training and/or skill set, or seekinbg or becoming a mentor. “Evehn the top CEO of a globap organization needsa mentor,” Echevarria said. Everyonre also needs to have a diverse network. “Getting a network takes she said.
“If you look at your networj and everyone lookslike you, talks like you and acts like you, it’sx not a courageous act. You have to reach out to Maribel Hernandez usedthe “Play BIG” seminar in 2001 when she was transitioh coordinator at the Jacksonville Airport Authorithy when the Jacksonville Port Authority split into separatre airport and seaport authorities. When Echevarriaz described thedifferent behaviors, “everyone, all the knew who they were, but it was in a humorouws way,” said Hernandez, who is now operationsw manager at Blue Cross and Blue Shiel d of Florida Inc. Echevarria also explained, “Wer know what you’re going through.
Let’sd put that aside and focux on what wecan control.” “She was using thosw human behaviors and humor to motivate Hernandez said. Whatever the situation, “it’s not the end of the Echevarria also provided tips on dealingwith others, such as when someon e is focused on the negatives. “She gave them good tips to help them deal with the negativithy around them so they can be Hernandez said. “Someone might be even though they are agood friend. ‘I know you want to Here’s a clock. I put five minutes on it.
Afted that, I don’t want to hear ” Suzi Lemen, CEO of , recommends business owners and supervisors use what she calls the STAR methode when dealing with undesirable behavior in the STAR stands forthe “situation” in whichy the behavior occurred, the “task” the person was supposed to complete, the which should have been taken and the “result” of the “Then at the bottom of that, what does the employeer agree to do in the to change the behavior, Lemen said. “It’sx basically a coaching tool.” Lemen said bad behavior can oftenb be mitigated simply byaddressing it. “There’s usually somethingt behind it.
It might be fear arounfd losing the job or something that is unrelatex to the job that they bring in to the People have problems at home or financial They are under a lot of pressurright now.” But usinyg the STAR method “opens the dialogue. A lot of times you find out therw is a miscommunication ora misunderstanding.” Echevarriaq said that, particularly in these stressfukl times, the most important key to dealing with others in the officee is to just lighten up. “Laugh. You have to laugh. Peopled like being around happy peopls and peoplewho laugh.
And I don’t care how serious your environment is as a matterof fact, the more serious the the more the laughtet is needed because it diffuses the stress.”